I switched to a 25/25 plan about 3 months ago and I've been having terrible problems on weeknights and on weekends. My upload speed dips down to 0.4 or less. (Directly Wired to the router) It's making it hard to even surf the net. I've spent nearly 3 months trying to solve it and get run-around after run-around. Come on, Verizon! My neighbors aren't experiencing this! They've replaced the PON and everything. Right now I'm at level 2.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
