Verizon FIOS Refund pending
Manivannan
Newbie

I had terminated the Verizon FIOS Internet service in August 2014 and returned the equipment. I have the tracking details of the equipment having been returned.

In September 2014, I did receive a Bill from Verizon indicating that I have a refund amount. Since then, I have reached Verizon's Customer Service twice, once in September 2014 and once in early October 2014. In the most recent phone conversation, I was told that the refund would be made in the second week of November 2014 (I don't understand the reason for the delay).

I checked my credit card company as of this morning (November 15 2014) on the refund from Verizon, and found to be negative.

As of this morning (November 15 2014 @06:00 CT), all of your customer service numbers results in an automated message stating 'Requested page cannot be found. Goodbye'. 

  1. Is the refund in the form of a check or a credit to my cc?
  2. I have already returned the equipment. Why is this UNREASONABLE delay?
  3. I have noticed that a number of other customers have posted similar complaints, where the moderator (from Verizon) suggests the log onto the account and navigate. Why can't you give a straighforward answer in response to the message itself?!?!?! 
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Re: Verizon FIOS Refund pending
LawrenceC
Moderator Emeritus

Hi Manivannan,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Verizon FIOS Refund pending
LawrenceC
Moderator Emeritus

Hi Manivannan,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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