Verizon Fios High Ping
ILLSAVEU
Newbie

Hello I have had Verizon Fios for about a year and the past couple of weeks my ping has been going up and down constantly from 60-200 ping. Anyone know what maybe the cause of this?

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Re: Verizon Fios High Ping
smith6612
Community Leader
Community Leader

Can you perform a Traceroute for us and post it up? Run it during a time where the problem is occurring. Ideally, if your PC is running on Wireless, run it both from a Wired and Wireless connection so we can rule problems with the Wireless out of the equation.

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Re: Verizon Fios High Ping
ILLSAVEU
Newbie

my internets fine right now but ill do it if it starts again thanks for the reply!

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Re: Verizon Fios High Ping
ILLSAVEU
Newbie

Tracing route to verizon.net [206.46.232.39]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]

  2   115 ms   119 ms   116 ms  L100.LSANCA-VFTTP-92.verizon-gni.net [173.51.43.

1]

  3   119 ms    89 ms   107 ms  G1-1-192.LSANCA-LCR-11.verizon-gni.net [130.81.1

09.232]

  4     *        *        *     Request timed out.

  5   144 ms   105 ms   166 ms  so-3-3-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81

.19.18]

  6   153 ms   128 ms    98 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.

81.20.157]

  7   263 ms   209 ms   240 ms  po1.ctn-border1.vzlink.com [206.46.225.85]

  8   126 ms    94 ms    45 ms  po121.ctn-core1.vzlink.com [206.46.225.18]

  9   101 ms   115 ms    63 ms  206.46.228.130

 10   116 ms   153 ms   117 ms  206.46.232.39

Trace complete.

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Re: Verizon Fios High Ping
ILLSAVEU
Newbie

at good times i get around 10-30 ms

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Re: Verizon Fios High Ping
smith6612
Community Leader
Community Leader

Do your speeds during the time of high latency decrease? Have you ensured no one else is using the network during times of elevated ping? It's worthwhile to double check especially Wireless connections, since the default WEP key on the Verizon routers tends to be easily calculated and obtained with a bit of Google searching. Log into the router at http://192.168.1.1/ using the Username of admin and the Password being your router's Serial Number (unless you've changed it then log in with your changed password). Keep in mind the password is Case Sensitive! Once logged in, check the Network Map for devices that do not belong to you. The names of the devices can help, but MAC address is the best way to go since it most uniquely identifies devices.

If you are unable to log into the router, give it a Factory Reset. Log into 192.168.1.1 once the router reboots and set a new password. Visit the Wireless settings, disable WEP Security and enable WPA2-PSK AES security for the wireless. Set a strong key for the Passphrase, apply the settings, and then configure any wireless devices in your home to use the new settings you have set up.

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Re: Verizon Fios High Ping
ILLSAVEU
Newbie

my download speed stays the same its just my ping and my wireless internet is used throughout the day by my other computer but it doesnt seem it affect my ping because sometimes even when the other person is using it its good, but other times its bad

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Re: Verizon Fios High Ping
smith6612
Community Leader
Community Leader

How about upload? Does that also remain the same? I'm having trouble trying to see where the issue may be with latency if the download speed remains the same.

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Re: Verizon Fios High Ping
ILLSAVEU
Newbie

yeah the upload speed stays the same as well its only the ping

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