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Copper Contributor
emesss
Posts: 14
Registered: ‎03-06-2009
Plan: FIOS
Location: Jersey City, NJ
0 Kudos

Verizon Internet Security Suite - MCSHIELD slowing and freezing windows

Ever since I removed and reinstalled Security Suite, MCSHIELD.EXE has been hogging resources, and at times freezing my computer. Reading various blogs, this seems to be a known problem with mcshield.

 

Looking at other posts, it seems that the only ones marked solved have the suggestion to get rid of Security Suite and install some other antivirus.

 

I also know that Verizon does not make this product; but, it is the only one they supply.

 

I have tried calling support, who switched me to McAfee support, whose automated telephone system demanded a pin number before it would connect me with a live technician.

 

Does anyone know of an actual fix to this problem; or, is the only viable fix to ditch the Verizon supported product in favor of one that actually works?

 

 

Gold Contributor VII
Smith6612
Posts: 4,665
Registered: ‎12-15-2010
0 Kudos

Re: Verizon Internet Security Suite - MCSHIELD slowing and freezing windows

[ Edited ]

Run this tool after uninstalling McAfee and before reinstalling: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

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Remember: YouTube is not a comprehensive benchmark. See the Google Product forums for slowdown issues.
Wireless issues? http://tinyurl.com/mfh3sud

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