FiOS Internet

[#1]

Supposed to be available today.  is it working yet?  What's it like?  did it work?

[#2]

Yes we now have the ability to connect to Macs and remote desktop. Other additions too were made to the software but...It's works well!

[#3]

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CharlesH wrote:
Yes we now have the ability to connect to Macs and remote desktop. Other additions too were made to the software but...It's works well!

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Can you spell out what you mean here? Are you saying Verizon tech support can now tap into a customer's Mac via Apple Remote Desktop and therefore control the Mac? Anything else additional that pertains to the Mac?  Thanks much!

[#4]

No that's pretty much it.

NOTE: We can only assist in helping you getting email working and wireless network connection working, anything other issues you are having with you MAC, you should contact Apple.

[#5]

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CharlesH wrote:

No that's pretty much it.

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Well that's certainly welcome news. Since you're not mentioning "Back to my Mac" then I assume the Techs are able to connect to a particular subnet a customer is sitting on, in order to see their router?  Pretty cool.

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CharlesH wrote:

NOTE: We can only assist in helping you getting email working and wireless network connection working, anything other issues you are having with you MAC, you should contact Apple.

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 Of course!  Thanks for your quick reply.

[#6]

Message Edited by CharlesH on 05-29-2009 03:51 PM

[#7]

Verizon uses a tool called Go To Assist.... you can read all about it on Go To Assist's website.... Go to assit has had the ability to work on a Mac for a while, but apparently Verizon just recently got that upgrade...

In a nutshell, it allows the tech suppport rep to access the Customers PC or Mac, view their screen, use thier mouse and keyboard

Good stuff

[#8]

Not to be a wet mop but that's completely opposite of using Apple Remote Desktop. LOL!  Still good to see progress being made on that platform though.