@exsquid wrote:
It may be "temporary" still doesn't mean that it is right. If I wanted someone I pay money to, to censor what I can and can't see, hear, read I would move to Iran, North Korea or China. BTW, VZW is still blocking this site.
They weren't censoring based on content, they were blocking based on the network attacks coming from some 4chan sites. Verizon has every right to block sites that are going to cause network disruption.
@somegirl wrote:
@exsquid wrote:
It may be "temporary" still doesn't mean that it is right. If I wanted someone I pay money to, to censor what I can and can't see, hear, read I would move to Iran, North Korea or China. BTW, VZW is still blocking this site.
They weren't censoring based on content, they were blocking based on the network attacks coming from some 4chan sites. Verizon has every right to block sites that are going to cause network disruption.
That's the claim but Verizon obviously didn't communciate that to Customer Care. I called yesterday afternoon to see if I could get a more detailed explanation. What I got was pure **bleep** and lies. "I'm so sorry that you perceive that we are blocking access to that site. This simply isn't the case. This is clearly a problem with your device." The {please keep your posts courteous} actually expected me to do a hard reset on my phone before he'd escalate. (The kind of reset that wipes all of your data.)
What makes it so aggravating is the fact that Verizon had already publicly disclosed the fact that they were blocking the site yet that technician kept lying to my face like I'm some sort of **bleep** who would be dumb enough to believe that a glitch on my phone would cause it to block a single type of traffic to a single address while every other port and destination work just fine.
Well, the tech support wasn't lying to you. At least not intentionally. Verizon does not censor web pages, under normal circumstances. This is a case of the High ups at Verizon making a decision and not telling the people that answer the phone. They saw that there was a site that was either causing problems on their systems or was potentially going to cause problems, they temporarily shut it down so that the other company could correct the problem then they will turn it back on. Problem is that even though this is a "exception to the rule" occasion, the front line people were not informed.
I talked to my friend at FIOS tech support, and even though this is mostly a wireless issue, it does have some bearing on FIOS and DSL, and he says that he was unaware of this issue until it was mentioned here. He has contacted his supervisor and they are still trying to find out where this block came from. They were not informed of this and since Verizon policy is that they do not block web sites, that is what the front line people say. Its the info they have, its what they are told to tell the customers, and they have not been told differently. So what they are telling you while incorrect is the proper info, as far they have been told anyway.
@spacedebris wrote:Well, the tech support wasn't lying to you. At least not intentionally. Verizon does not censor web pages, under normal circumstances. This is a case of the High ups at Verizon making a decision and not telling the people that answer the phone. They saw that there was a site that was either causing problems on their systems or was potentially going to cause problems, they temporarily shut it down so that the other company could correct the problem then they will turn it back on. Problem is that even though this is a "exception to the rule" occasion, the front line people were not informed.
I talked to my friend at FIOS tech support, and even though this is mostly a wireless issue, it does have some bearing on FIOS and DSL, and he says that he was unaware of this issue until it was mentioned here. He has contacted his supervisor and they are still trying to find out where this block came from. They were not informed of this and since Verizon policy is that they do not block web sites, that is what the front line people say. Its the info they have, its what they are told to tell the customers, and they have not been told differently. So what they are telling you while incorrect is the proper info, as far they have been told anyway.
That's all well and good except for the fact that the things he was telling me to do made absolutely no logical sense at all. There was nothing to suggest a connectivity problem on my device. I was able to establish an internet connection. I was able to connect to any web site I wanted except one. I was able to make any type of connection (VPN, ftp, telnet, ssh, etc.) to any site I wanted except one. That indicates that my connection to the internet is working, DNS is working, and my configuration is correct. To insist that the problem is being caused by my phone/device is ridiculous. To insist on a hard reset of that device to troubleshoot a problem that is clearly NOT being caused by the device is beyond ridiculous. Even if the tech really didn't know that the site was being intentionally blocked, his troubleshooting made no sense. If I had NO internet access of any kind then, yes, it would make sense to reset the device. But that wasn't the case.
Also, I felt personally insulted by the fact the tech's insistance that I was wrong. That there was no way on God's green earth that what I was saying could possibly be correct. And the smug passive-aggressive tone of "I'm sorry you're mistakenly perceiving that Verizon is blocking access" really got under my skin.
That's part of this country's problem, people wasting company time they are being paid for looking at porn using company resources
Start a new topic or ask questions in the open forum.
