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Contributor
dawnsings
Posts: 3
Registered: ‎02-03-2009
0 Kudos

What's Next?

I just set up a Verizon Fios account and installation is on Thursday.  The salesman and 2 emails and a postcard have told me to go to verizon.net/whatsnext to "confirm your order and prepare for installation".  Also, I will be "automatically registered for a chance to win $1000 in the "What's Next to Win" Sweepstakes". 

 

I can't log in!

 

I have tried everything - including calling verizon's FIOS number 888-553-1555 - answered endless recorded messages - requested a "representative" - waited on hold - finally get someone live - tell them my problem - they transfer me to someone else - I wait on hold - someone answers - I get disconnected.   I call back - answer a gazillion recorded questions - wait on hold - get a live person - they can't help me - transfer me to someone else -  I wait on hold - they finally answer - tell me they can't help me - give me another numver altogether - 800-567-6789 - I call that number - steaming mad at this point.  No one there can help me.  Finally get someone in technical support who wants to so a "shared screen" thing where he's on my computer remotely and can see what I am seeing.  I say NO - I don't have time at this point.

 

Is anyone else experiencing this?

Silver Contributor IV
TimSykes
Posts: 1,059
Registered: ‎10-21-2008
Device: Google G1
Plan: 20/5
Location: New York
0 Kudos

Re: What's Next?

[ Edited ]
Yeah thats normal for phone support, they like to keep passing you around til no end. PM Techman28 he should be able to help.
Message Edited by TimSykes on 02-03-2009 01:44 PM
Contributor
dawnsings
Posts: 3
Registered: ‎02-03-2009
0 Kudos

Re: What's Next?

Thanks I will!
Silver Contributor V
Techman28
Posts: 1,318
Registered: ‎10-13-2008
Location: Dallas, TX
0 Kudos

Re: What's Next?

ok found out what was wrong Firefox was giving problems going to the site so we used IE and worked like a champ....I'll have to find out if there is something we can do to get that resolved.
Contributor
dawnsings
Posts: 3
Registered: ‎02-03-2009

Re: What's Next?

Thanks so much for your help!  Folks out there who use Firefox - if you have problems like I did - try it on IE.
 

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