Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Reply
Contributor
lilazndood1
Posts: 2
Registered: ‎02-07-2009
0 Kudos

Why is My Download SPeed Slow?

I have the 20/5 mb/s plan for Fios. So when I first got it, my max download speed was around 20/5 on speedtest. When I actually download a file like maybe from filefront or megaupload on mozilla, it says its only downloading at about 1500 kb/s or 1.5 mb/s. Now ever since two weeks ago, the speedtest is 20/5 but when I download the same file, its only downloading 500 kb/s or 0.5 mb/s. I'm paying for the 20/5 but it isnt at its fullest capabilities. I tried calling Verizon but it wasnt helpful. So what should I do? This is rly important.
Bronze Contributor III
cjacobs001
Posts: 398
Registered: ‎10-09-2008
Device: Assus Tablet Droid
Location: Tampa, Florida, USA
0 Kudos

Re: Why is My Download SPeed Slow?

you say that the speed test IS giving you 20/5 but then the download is slow.  

 

What type of files are you trying to download?

What OS are you using?

Are you wired or wireless ?

What other processes are runnning on your computer while your are downloading?

Is your download coming through a firewall?

How are you measuring your download while you are downloading?

cjacobs001
Copper Contributor
Omni-Potent
Posts: 21
Registered: ‎01-26-2009
0 Kudos

Re: Why is My Download SPeed Slow?

[ Edited ]

Just because you bumped up your connection speed doesn't mean you will necessarily download files any faster. There are many other factors involved. For example, the server where the file resides may be servicing a lot of traffic at that particular time, which would be consuming most of it's own bandwidth. Sometimes the "path" your data has taken may be the problem.

 

One way to speed up file downloads is to use something like Internet Download Manager. It will create multiple pathways fully saturating your bandwidth to get the most of your 20/5 connection.

Message Edited by Omni-Potent on 02-07-2009 10:18 PM
Platinum Contributor I
prisaz
Posts: 6,807
Registered: ‎08-23-2008
0 Kudos

Re: Why is My Download SPeed Slow?

[ Edited ]

lilazndood1 wrote:
I have the 20/5 mb/s plan for Fios. So when I first got it, my max download speed was around 20/5 on speedtest. When I actually download a file like maybe from filefront or megaupload on mozilla, it says its only downloading at about 1500 kb/s or 1.5 mb/s. Now ever since two weeks ago, the speedtest is 20/5 but when I download the same file, its only downloading 500 kb/s or 0.5 mb/s. I'm paying for the 20/5 but it isnt at its fullest capabilities. I tried calling Verizon but it wasnt helpful. So what should I do? This is rly important.

 

Could be the sites you are downloading from. Not everyone and even many companies have an outbound 20mb/s pipe. Giganew has a good connection and I have always been able to get sustained speeds. Even Microsoft when saturated, can not provide 20mb/s. So having a 20mb/s or 50mb/s download speed is not going to help if the servers on the other side can not push it out to you.
Message Edited by prisaz on 02-08-2009 07:31 AM
 I just tried to DL Warcraft patch from  filefront.com and was able to get 2.23mb/s which points to their server or connection. 
Message Edited by prisaz on 02-08-2009 07:36 AM
Employee
Brennoko
Posts: 73
Registered: ‎11-12-2008
0 Kudos

Re: Why is My Download SPeed Slow?


prisaz wrote:

 

I just tried to DL Warcraft patch from  filefront.com and was able to get 2.23mb/s which points to their server or connection. 

 


20mb/s = 2.5Mb/s

 

When downloading files, the speed it shows is Mb/s. Therefore in prisaz's case, the speed was really close to max. 2.23Mb/s = 17.8mb/s

 

As far as the original issue goes, top speed of site downloading from, current traffic on site downloading from, even downloads being done on other computers on the network at the time can affect the speed at which it shows the download is going. The key is, if speedtesting sites are showing 20mb/s for download speed, then Verizon is providing the speed that it's supposed to and something else is slowing the download.

Brennoko
Verizon Telecom
Fiber Solutions Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Contributor
lilazndood1
Posts: 2
Registered: ‎02-07-2009
0 Kudos

Re: Why is My Download SPeed Slow?

Thats what Verizon said when I called them. I mean I close all the applications that are on when downloading except for of course Firefox so it doesnt lag or anything but it doesnt help. I have Vista btw but thats prlly not the reason.
Bronze Contributor II
philhu
Posts: 199
Registered: ‎11-21-2008
0 Kudos

Re: Why is My Download SPeed Slow?

It is probably the sender.  You will only get the speed of the sender when you get data.  They might limit the data send speed.

 

20 mbps = 2.5 mBps

 

bits vs bytes.

Contributor
Wills188
Posts: 1
Registered: ‎02-13-2009
0 Kudos

Re: Why is My Download SPeed Slow?

[ Edited ]

Brennoko wrote:

prisaz wrote:

 

I just tried to DL Warcraft patch from  filefront.com and was able to get 2.23mb/s which points to their server or connection. 

 


20mb/s = 2.5Mb/s

 

When downloading files, the speed it shows is Mb/s. Therefore in prisaz's case, the speed was really close to max. 2.23Mb/s = 17.8mb/s

 

As far as the original issue goes, top speed of site downloading from, current traffic on site downloading from, even downloads being done on other computers on the network at the time can affect the speed at which it shows the download is going. The key is, if speedtesting sites are showing 20mb/s for download speed, then Verizon is providing the speed that it's supposed to and something else is slowing the download.


 

You have it mixed up.

 

It's 20 Mb =  2.5 MB

 

20 mb means 20 millionths of a bit :smileytongue:

 

It's a marketing ploy that all internet companies use and it's annoying as everthing in the general cosumer world is done in bytes yet internet companies mesaure their speeds in bits. It's ambigious and purposley misleading.

 

1500 KBPS, while a little on the slow side isn't slow enough to say for a certainty that anything is wrong. There are some real world limitations. While on speed test, I get exactly 20 Mbps, my real world results are only 17.6 Mbps or about 2200 MBps/s. I know that in other regions around the country, real world performance are lower than mine and 1500 KBps sounds like a possible real world max.

 

This thread would be a lot simpler if internet companies used the same measurements everyone else did :smileymad:

Message Edited by Wills188 on 02-13-2009 02:31 PM
Message Edited by Wills188 on 02-13-2009 02:33 PM
Employee
Brennoko
Posts: 73
Registered: ‎11-12-2008
0 Kudos

Re: Why is My Download SPeed Slow?


Wills188 wrote:

 

It's 20 Mb =  2.5 MB

 

20 mb means 20 millionths of a bit :smileytongue:


I'll admit, I typed it wrong there, thanks for correcting me on that one.

 


Wills188 wrote:

 

It's a marketing ploy that all internet companies use and it's annoying as everthing in the general cosumer world is done in bytes yet internet companies mesaure their speeds in bits. It's ambigious and purposley misleading.

 

This thread would be a lot simpler if internet companies used the same measurements everyone else did :smileymad:

 


The funny part about that, all the speedtesting sites I know of show speeds in Kbps or Mbps, not KBps which further adds to the confusion.

Brennoko
Verizon Telecom
Fiber Solutions Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Contributor
SAINT73
Posts: 3
Registered: ‎02-13-2009
0 Kudos

Re: Why is My Download SPeed Slow?

OK THE REASON ITS MEASURED IT BITS AND NOT BYTES IS CAUSE BITS IS THE ABOUT OF INFORMATION THAT YOU CAN SEND OR RECIEVE BYTES IS THE ABOUT OF INF THAT YOU CAN STORE . REMEMBER BITS  ARE FOR INFO BYTES ARE FOR STORAGE .THE PROBLEM REALLY ISNT YOUR SERVICE PROVIDER RATHER THE SITE YOUR DL FROM THINK OF WHAT THEIR UPLOAD SPEED IS AND THE AMOUNT OF PPL TRYING TO UPLOAD FROM THEM THATS WHAT SLOWS YOU DOWN
 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools