As soon as I recieved my first bill for Fios, I knew it was wrong. The bill included days when I had no service due to bungling VZ technicians. Over the past four weeks, I have tried to get a correct amount but all I get is a promise that I will get credit for the says I didn't have service.
I talked to a Fios sales rep (employed by the company that Verizon uses, not Verizon itself). He told me I should ask to speak to someone on the Advocate Team. When I called Verizon and ask for the Advocate team, I was transferred right back to the main menu on the endless phone tree.
I've had no servcie for 10 of the first 64 days since Fios was installed. Does Verizon want my business or not?
Does anybody have an idea of how to speak to a human being (preferably one with an IQ above room temperature)?
Thanks,
Gary
