FiOS Internet

[#1]

I've been on hold as usual for 15min+, soon to be 30 min, trying to get help with any issue.

Your website is slow, unreliable, disorganized and not helpful at all.

Your automated attendant is redundant and inefficient.

Supposed to have 35/35 internet.  Your speed test show an 8 Mbps uplodad speed!  Its regularly under 10Mbps.  What am I paying for?  Are you selling things that dont exist?  Thats fraud.

Try searching support...its the same 5 FAQs that are totally unrelated to any actual problems.  I dont need any more guides on how to use my remote.

Your digital adapter service has no chanel identification on your little display and your site has no channel guides!  and channels are in no logical order.   And I have 2 HD boxes...no I'm not to cheap to have a regular converter.  I dont need to see the verizon logo on the channel popup...I need to see the Chanel logo or abbreviation.  Takes 30 minutes to figure ou what challen Im on, and god forbid theres a commercial break.

Your support forums respond by telling the person to ask another customer?!!

Your VOD navigation is horrible:  if your service goes out, and resets you playback progress, there no way to skip ahead!?  limited to 2x fastforward?  I have to sit there for 30 minutes to get back to where I was!?

GET IT TOGETHER.  DO SOMETHING TO MAKE YOUR CUSTOMERS SATISFIED.  I FEEL LIKE I BOUGHT A LEMON FROM CON ARTISTS.

[#2]

The lack of good customer service seems to be common among large companies that once had a monopoly.  Verizon still operates as though they are the only ones that can provide these services and thus can provide sub standard service and even less customer support.

I don’t think it is a concious effort to "screw the little guy". I think the problem is that the company is too large and no one there has a good grasp on what it takes to be a leading company in a competitive market so they keep trying to provide service and products in the same manner as it was done for years.

Here is a great example. I switched to Vonage in 2004 and never once got a phone call or letter from Verizon asking why I no longer have their phone service. Even if I had received such a communication, I am certain my response would have been tracked in a spreadsheet and filed away, never to be seen again. I recently got a flyer from them (2012) offering me unlimited LOCAL calling and three calling features for $5 more a month than I am currently paying. What? Why would I pay more for less?

Anyway, the only way that things will change is if you stop buying their services. Wireless, FIOS, Copper, etc. While I realize that the other options out there aren’t much better, there is not much else we can do.

[#3]

Have you tried the Verizon speed test web site. http://my.verizon.com/micro/speedtest/broadband/

From there you can run the optimizer on your PC. The speed is out there and it does exist. See here.

If you want a third party test that can actually handle the speed, and provide a reliable test, try this web site.

http://speedtest.net/

http://www.speedtest.net/result/1889245049.png