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Contributor
sillyshydq
Posts: 6
Registered: ‎05-05-2012
0 Kudos

ordered new service

on friday night I ordered new services as a new customer and they are shipping me via ups my fios self instal kit how many days dose it take for delivery?

Silver Contributor V
Silver Contributor V
tns
Posts: 1,757
Registered: ‎05-22-2010

Re: ordered new service

Not sure what you ordered as a self install.

 

Normally delivery is only a day or two. E.g. they normally deliver new STB/DVR overnight.

Gold Contributor V
somegirl
Posts: 2,956
Registered: ‎09-15-2009
Location: Texas
0 Kudos

Re: ordered new service

FiOS isn't a self-install kind of service. What exactly did you order?

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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Gold Contributor VII
Smith6612
Posts: 5,952
Registered: ‎12-15-2010
0 Kudos

Re: ordered new service

Self Install kit? Are you sure you didn't order DSL from Verizon? FiOS is one of those services where it does require Verizon to install it if your home has never been wired before for it.

========
The first to bring me 1Gbps Fiber for $30/m wins!
Contributor
sillyshydq
Posts: 6
Registered: ‎05-05-2012
0 Kudos

Re: ordered new service

yes I only ordered fios 25/25 fiber verizon internet. Not DSL

Silver Contributor V
Silver Contributor V
tns
Posts: 1,757
Registered: ‎05-22-2010

Re: ordered new service

Unless you are in a building that previously had FIOS, there is no way its a self install.

Contributor
sillyshydq
Posts: 6
Registered: ‎05-05-2012
0 Kudos

Re: ordered new service

no my house never had fios but my neighbor has fios and when it was installed it reguired digging in our yard to instal a fios line.

Silver Contributor V
Silver Contributor V
tns
Posts: 1,757
Registered: ‎05-22-2010

Re: ordered new service

Then Verizon must send out people to do a install.  Its not a trivial install.

Contributor
sillyshydq
Posts: 6
Registered: ‎05-05-2012
0 Kudos

Re: ordered new service

ouch. The rep I spoke with from the IHD department told me self-instal kit send out through ups why was I told diffrently?

Gold Contributor I
lasagna
Posts: 1,788
Registered: ‎05-27-2010
Plan: Prime HD 50/25
Location: South Central, PA

Re: ordered new service

Something's definitely wrong then ... for a FiOS install at a new location they're going to have to come out and run a FiOS fiber optic cable from the side of your home to the location where your neighbor's cable ran to -- and dig up the yard again the process most likely -- and then install an ONT (optical network terminal) and power supply and then connect it up to your in home wiring (cable, phone, etc.)

 

FiOS initial installs are not "self-install".

 

Subsequent DVR/STB installs in a home that already has FiOS are self-install, but that's about it.

 

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