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05-06-2012 01:03 PM
FiOS isn't a self-install kind of service. What exactly did you order?
05-06-2012 01:23 PM
Self Install kit? Are you sure you didn't order DSL from Verizon? FiOS is one of those services where it does require Verizon to install it if your home has never been wired before for it.
05-06-2012 07:09 PM
Something's definitely wrong then ... for a FiOS install at a new location they're going to have to come out and run a FiOS fiber optic cable from the side of your home to the location where your neighbor's cable ran to -- and dig up the yard again the process most likely -- and then install an ONT (optical network terminal) and power supply and then connect it up to your in home wiring (cable, phone, etc.)
FiOS initial installs are not "self-install".
Subsequent DVR/STB installs in a home that already has FiOS are self-install, but that's about it.