problem in florida
alessio1
Enthusiast - Level 1

my internet has been acting weird. I was just wondering if there is some kind of outage in florida affecting internet speeds.

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Re: problem in florida
smith6612
Community Leader
Community Leader

Are you by any chance located in or near Tampa Bay?

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Re: problem in florida
alessio1
Enthusiast - Level 1

yes i am

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Re: problem in florida
smith6612
Community Leader
Community Leader

There have been reports of issues with service in Tampa recently relating to speeds outside of Verizon's network (eg: to other websites). Visit http://speedtest.verizon.net/ and perform a speed test, and then run a speed test at this site: http://ndt.iupui.atl01.measurement-lab.org:7123/ . For the Verizon test, choose both the Florida server and the Georgia server to run a test on. The Measurement Lab server is hosted in Atlanta, Georgia and uses the same test type Verizon runs on their speed test page, however is off the Verizon network.

Tell us the download and upload speed the three tests report.

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Re: problem in florida
alessio1
Enthusiast - Level 1

18.803 down 5.21 up fl, 18.231 down  5.111 up GA, it keeps saying the server is busy on the second site. it seems to be pretty back to nomal except my ping is a little higher than usual. i apprciate your help

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Re: problem in florida
smith6612
Community Leader
Community Leader

Glad to hear things are improving. Give the second link a try again. It took me two tries to get it to work so if you press it immediately instead of waiting, you should be able to get a test going.

If you want to provide a traceroute to a site or game server seeing higher latency than normal, feel free. That will allow us to see where the issue may be.

Re: problem in florida
r2d21
Newbie

as of 10-23-2011 tracert to yahoo.com and verizon.net are bad..hop 4 times out.

trouble been in for over 15 hours, for me...slow response to fix

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Re: problem in florida
MelS2
Enthusiast - Level 2

Hi Guys, I have also been having download speed problems in recent days.  Also had an internet service outage yesterday evening.

I had several online chats with FIOS support yesterday.  After the first chat (and the things we did) download speed returned to just over 30Mbps, the speed I normally get. It didn't last long though; speed soon returned to less than 1Mbps.   First chat did not mention the Tampa problem.  Second chat did.

I ran the tests you recommended in the earlier post.  The Verizon test gave me 0.787 Mbps download for Florida and 30.335 for Georgia.  The MLab3 test showed 0.5 Mbps download stating that other network traffic is congesting the link.

I've been using FIOS Internet for several years and it's been fast and reliable.  Let's hope Verizon get the problem sorted out quickly.

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Re: problem in florida
r2d21
Newbie

Tracing route to yahoo.com [72.30.2.43]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     7 ms     9 ms     8 ms  L100.TAMPFL-VFTTP-94.verizon-gni.net [71.122.43.
1]
  3    23 ms    13 ms    14 ms  G0-13-3-4.TAMPFL-LCR-21.verizon-gni.net [130.81.
105.136]
  4     *        *        *     Request timed out.
  5    43 ms    46 ms    41 ms  xe-13-0-2-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
 [130.81.17.50]
  6    45 ms    43 ms    47 ms  so-6-0-0-0.ASH-PEER-RTR1-re1.verizon-gni.net [13
0.81.10.90]
  7    42 ms    44 ms    43 ms  130.81.14.94
  8    43 ms    43 ms    44 ms  ae-6.pat1.dce.yahoo.com [216.115.102.172]
  9    76 ms    66 ms    66 ms  ae-6.pat1.che.yahoo.com [216.115.96.81]
 10   119 ms   121 ms   101 ms  ae-5.pat1.dnx.yahoo.com [216.115.96.34]
 11   149 ms   102 ms   115 ms  ae-7.pat1.pao.yahoo.com [216.115.101.128]

hop 4 seems to be having problems

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Re: problem in florida
r2d21
Newbie

Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  myrouter.home [192.168.1.1]
  2     9 ms     8 ms     8 ms  L100.TAMPFL-VFTTP-94.verizon-gni.net [71.122.43.
1]
  3    11 ms    12 ms    12 ms  G0-13-3-4.TAMPFL-LCR-21.verizon-gni.net [130.81.
105.136]
  4     *        *        *     Request timed out.
  5    42 ms    86 ms    48 ms  so-7-1-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81
.19.16]
  6    44 ms    46 ms    46 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.
81.20.157]
  7    46 ms    46 ms    44 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
  8    46 ms    44 ms    45 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
  9    44 ms    46 ms    46 ms  206.46.228.130
 10    46 ms    43 ms    46 ms  206.46.232.39

Verizon.net hop 4 times out..

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