Re: "Free FIOS Advanced Wi-Fi Router With Any Internet Upgrade of 50 Mbps or higher"
ElizabethS
Moderator Emeritus

Hello rburton12

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: "Free FIOS Advanced Wi-Fi Router With Any Internet Upgrade of 50 Mbps or higher"
KKW3
Newbie
I think we all just need to accept that all of these businesses are out of control. I switched from TW in Oct and it was awesome until today. All of a sudden, i cannot stream basic clips on YouTube on my iPad. I would never go back to TWC, but I think we just need to stop giving these people money. They've become too greedy and it's rigged. Gave up Netflix last year when I found out they switched me to a $25 a mos plan for discs and streaming w/ out notice. Now there's some deal going on with Internet streaming priorities thanks to the Supreme Court. So they're so worried abt making $$, nothing works anymore.
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