Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Reply
Contributor
jb37101
Posts: 7
Registered: ‎02-04-2012
0 Kudos

router keeps forgetting the correct wifi password

Hello,

 

We've had FIOS internet for a few months. It's an Actiontec wireless router. Suddenly, for about once a day my devices (all Apple computers and iOS devices) will stop getting internet. Generally, they will show they are connected but won't work, then they ask me to enter the wireless password. But t will not accept the password, even though I know it is correct.

 

If I unplug the power to the modem and plug it back in, then it will accept the password. But it will happen again the next day.

 

Any ideas why this is happening?

 

Thanks!!

Employee
Ken_VZ
Posts: 10
Registered: ‎12-30-2010
0 Kudos

Re: router keeps forgetting the correct wifi password

Hi jb37101,

 

Sent you a PM. Let me know if it works.

 

Ken

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011
0 Kudos

Re: router keeps forgetting the correct wifi password

Please also try pressing and holing the reset button in the back for 15 seconds. This will factory reset the router and clear the connection tables.  If you are still having connection troubles please send me a private message.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor
six_one
Posts: 1
Registered: ‎02-06-2012
0 Kudos

Re: router keeps forgetting the correct wifi password

I am also experiencing the same issue as jb37101 but more frequently. Connection will drop every 30-40 minutes. It is not limited to only my apple devices; PCs and Xbox also drops connection.
Contributor
taswashere
Posts: 2
Registered: ‎02-09-2012
0 Kudos

Re: router keeps forgetting the correct wifi password

Ken i am having the same problem. I have the Verizon MI424WR router. What would be your suggested fix. It gets old having to turn off and on the router when I need a signal. Thank

Verizon

  • Services
  • Shop
  • Support
  • Site Feedback
  • Announcements

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Bundles
  • Flex View

Account & Services

Email, News, & TV

  • Check Email
  • TV Listings