upgrade of FIOS internet speed
tbmad
Newbie

I upgraded my acct to 50/25 in September it still show 25/25 on my computer. Do I need to do anything to make it change?

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Re: upgrade of FIOS internet speed
RataTatPat1
Enthusiast - Level 1

What do you mean when you say "it" shows 25/25 on your computer? You mean on your account page on the FiOS website?

Run a speed test at Speedtest.net




After that finishes, run the FiOS speed optimizer here

after your computer reboots, go check speedtest.com again. If you are still getting speeds of 25/25, Id check your bill online to verify your account reflects that you are on the 50/25 plan.

If not, there is your problem. If so, you need to contact customer support and get a tech to your location to have a look at what the problem is.

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Re: upgrade of FIOS internet speed
jackmcgann
Specialist - Level 1

@tbmad wrote:

I upgraded my acct to 50/25 in September it still show 25/25 on my computer. Do I need to do anything to make it change?


You'll see the new speeds on an ethernet connection. Wireless may be considerably less.

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