So i upgraded my Fios internet that was orginally on 15/5 to 25/25, after even paying for a month worth of the service, im still getting 15/5 speed. I've been on the speedtest on verizon and speedtest.net both are the same being stuck at 13.6mbps download speed and 4mbps upload. Spoke with a tech for 2 hours and optimized computer, resetted router, ONT, and main box still the same thing. I paid 1 month of this service without getting it. Fix my problem and refund me my one month or im cancelling.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
