Extreme HD Bundle Plan but no HBO/Showtime

[Jacketh777]

I've been paying for the Fully Loaded Entertainment Pack for a few months and now I see that HBO and Showtime should both be included in my bundle for the Extreme HD Plan. They are the only channels from the entertainment pack I want, so obviously I'd like to stop paying $24 a month.  But the Extreme HD Plan also says that I should be receving the tennis channel, but when I go to that channel it says "Press ok to find out if this channel is part of your package" and when I press ok it says "Sorry, this program is currently unavailable. Please visit verizon.com or call blah blah". I've spoken to two  different Verizon agents that agree that I should receive all 3 of these channels with my current plan, but both times they tried to transfer me I was on hold and then the call was dropped.

I have had my current bundle for years and understand that this deal is kind of new, but I still have the Extreme HD Plan, so it should be included. Both agents checked my zip code and the deal is available in my area.

How can I rectify this issue?

Thanks for the help.

[LawrenceC]

Hi Jacketh777,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello Jacketh777! We have not heard back from you on this case. At this time we will now close this case. Please let us know if you need anything else. We are here 24/7!

-Mitchell