07-18-2012 07:37 AM
07-21-2012 08:14 PM
Sorry for the problems you are having with the On Demand. I have looked in the On Demand folder and have compared the 4 items in there to the episode list of Dallas and see the last 4 episodes are currently watchable for free. Please let me know if you are in still need of assistance.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan
08-24-2012 07:26 PM
I am having an identical problem. I have spent 3 hours in online chats getting shuffled back and forth between customer service, billing, and tech support. With several channels that I subscribe to (we'll use TNT as an example), in order to watch an episode on demand (for example, the most recent on demand episode of Rizzoli and Isles), a charge of $1.99 or $2.99 is listed, despite my online on demand guide noting that they are free, TV only, video on demand episodes. I want to watch them, but will not pay an extra charge for a channel I already subscribe to. What is the solution to this ?? Someone tried a remote STB reset that had no effect.
09-18-2012 02:22 PM
Good Evening,
We were just checking with you to make sure issue was resolved. Please repost if you are still experiencing a problem.
Tonya D.