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05-13-2013 10:44 AM
OK does anyone know what is going on with HBO GO? Is it the app is it verizon? When I try to log in you cant type anything in when you choose fios. I have seen other threads but all those people can actually type something in. Its not letting me type anything in the fields. It does the same thing with Cinemax. I know its something with Verizon or HBO because all the other providers I can type something in to try it. I know other people that are having the same issue. Does anyone know whats going on!? Please help!!
06-21-2013 09:03 PM
I'm having the same problem and it seems that no one from Verizon is monitoring the chat or trying to offer online assist- it is extremely frustrating to pay for something that is not being provided....
06-21-2013 09:24 PM
06-21-2013 09:36 PM - edited 06-21-2013 10:52 PM
I have posts in the tech Assistant forum
This has been happening to me as well. Mpre in the past 2 weeks than Ever before.
HBO GO is out again. It worked for me for literally One day. Now it says that I need to subscribe to HBO . Same thing for Cinemax.
At least WatchESPN is not affected this time. Knock on Wood
Now idk if it is VZ's problem or HBO anymore.
I just want it to work, and not to reactive my devices every time I log in, etc
Any one else still having this problem?
Update: after waiting on hold 55 mins, the VZ tech did confirm that the HBO Authentication Servers were down. (again).
It is just about the waiting game now.
07-15-2013 05:54 PM
I am having the same problem. The HBO Go app on my iPad says i need a Fios TV HBO subscription, which I already have. Have been trying the online chat support, but no one is responding to questions there.
07-15-2013 06:04 PM
Same problem here. HBO GO is great when it works. I hate that you have to access it through your Verizon account. If they want to make all their users go through a TV provider the least they can do is make sure it works.
01-17-2014 11:30 AM