Go to Email & News to manage your email, search the web, stay up to date with current news and more.
|This is the last time your account was accessed.|
Whether you qualify for our FiOS or Standard services, you will enjoy fast Internet,
an impressive lineup of HD channels and reliable phone service. Learn more.
Shop for the products you want, explore options and get the best offer available
when you order service online. Shop & Compare.
Service & Device help
07-22-2011 01:46 PM
Received an email about this new feature 7/21/11 - Interactive Media Guide. It stated in part:
"Your set-top box will automatically reset to accommodate the new on-screen guide and additional features in the early morning hours of your upgrade. Therefore, you may hear or see your set-top box resetting, but don't worry — you are not experiencing a technical issue."
When I turned on my tv in the afternoon of 7/22, I did not have the new features! I re-read the email & noted that it also states:
"New features are not available on Motorola QIP 2500 P1 and QIP 2500 P2 set-top box models. You can find your model number on the front of your set-top box in the lower left corner."
All three of my set top boxes are Motorola QIP 2500 P3. My questions are.......
Is this new feature available in my county - Cherry Hill, N.J.?
Or is my set top boxes model excluded even though it's not mentioned as being so on the email?
Solved! Go to Solution.
07-23-2011 10:41 AM
That card you received didn't give a date. It was telling you of an upcoming change. The change for your area is due on Tuesday.
Sure didn't. Now that is the one thing I didn't notice.
Thank you for advising when the "day" of when this change will take place.
Account & Services