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Nickel Contributor
AlphaB
Posts: 51
Registered: ‎02-25-2009
0 Kudos
Accepted Solution

I am not receiving **The New FiOS Interactive Media Guide** features

Received an email about this new feature 7/21/11 - Interactive Media Guide.  It stated in part:

"Your set-top box will automatically reset to accommodate the new on-screen guide and additional features in the early morning hours of your upgrade. Therefore, you may hear or see your set-top box resetting, but don't worry — you are not experiencing a technical issue."

 

When I turned on my tv in the afternoon of 7/22, I did not have the new features!  I re-read the email & noted that it also states:

"New features are not available on Motorola QIP 2500 P1 and QIP 2500 P2 set-top box models. You can find your model number on the front of your set-top box in the lower left corner."

 

All three of my set top boxes are Motorola QIP 2500 P3.  My questions are.......

 

Is this new feature available in my county - Cherry Hill, N.J.? 

 

Or is my set top boxes model excluded even though it's not mentioned as being so on the email?

Silver Contributor IV
matcarl
Posts: 1,426
Registered: ‎08-05-2008
Location: New York

Re: I am not receiving **The New FiOS Interactive Media Guide** features

That card you received didn't give a date. It was telling you of an upcoming change. The change for your area is due on Tuesday.

Nickel Contributor
AlphaB
Posts: 51
Registered: ‎02-25-2009
0 Kudos

Re: I am not receiving **The New FiOS Interactive Media Guide** features


matcarl wrote:

That card you received didn't give a date. It was telling you of an upcoming change. The change for your area is due on Tuesday.


Sure didn't.  Now that is the one thing I didn't notice. :mansurprised:

 

Thank you for advising when the "day" of when this change will take place.

Contributor
dkronstat
Posts: 2
Registered: ‎07-23-2011
0 Kudos

Re: I am not receiving **The New FiOS Interactive Media Guide** features

When will clifton nj recieve the update. I have motorola 7 series equupment?
Contributor
sonicthoughts
Posts: 7
Registered: ‎12-29-2010
0 Kudos

Re: I am not receiving **The New FiOS Interactive Media Guide** features

how about west orange / verona.  would be nice to have some better info on this rather than a teaser message.  thanks.

Silver Contributor IV
matcarl
Posts: 1,426
Registered: ‎08-05-2008
Location: New York
0 Kudos

Re: I am not receiving **The New FiOS Interactive Media Guide** features

All of NJ will be on that same date I mentioned.

Contributor
dkronstat
Posts: 2
Registered: ‎07-23-2011
0 Kudos

Re: I am not receiving **The New FiOS Interactive Media Guide** features

tuesday 7/26. okay then. thank you

Silver Contributor IV
matcarl
Posts: 1,426
Registered: ‎08-05-2008
Location: New York
0 Kudos

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Sorry guys, Verizon had a slight delay, it won't happen Tuesday morning now.

Nickel Contributor
cxg331
Posts: 58
Registered: ‎08-12-2009
0 Kudos

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Any updates on when it will available?

Contributor
morbiddk
Posts: 1
Registered: ‎08-03-2011
0 Kudos

Re: I am not receiving **The New FiOS Interactive Media Guide** features

Any word on when the new guide will be available in Northern Delaware?

 

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