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07-22-2011 01:46 PM
Received an email about this new feature 7/21/11 - Interactive Media Guide. It stated in part:
"Your set-top box will automatically reset to accommodate the new on-screen guide and additional features in the early morning hours of your upgrade. Therefore, you may hear or see your set-top box resetting, but don't worry — you are not experiencing a technical issue."
When I turned on my tv in the afternoon of 7/22, I did not have the new features! I re-read the email & noted that it also states:
"New features are not available on Motorola QIP 2500 P1 and QIP 2500 P2 set-top box models. You can find your model number on the front of your set-top box in the lower left corner."
All three of my set top boxes are Motorola QIP 2500 P3. My questions are.......
Is this new feature available in my county - Cherry Hill, N.J.?
Or is my set top boxes model excluded even though it's not mentioned as being so on the email?
Solved! Go to Solution.
07-23-2011 10:41 AM
That card you received didn't give a date. It was telling you of an upcoming change. The change for your area is due on Tuesday.
Sure didn't. Now that is the one thing I didn't notice.
Thank you for advising when the "day" of when this change will take place.