Yep, I called again yesterday and pretty much had the same experience. The problem is, the customer service reps can do ABSOLUTELY NOTHING and it is impossible to find someone who knows anything. My rep, when pressed, once again admitted as much - she has the ability to search around the same as we do, and basically can just pass any of our concerns up the chain (at least assume they do this when they say they do). She even indicated her immediate supervisor doesn't really have much more power than she does. So, while I get frustrated with the customer service reps, I know it's not entirely their fault. Verizon has given a group of people phones and internet access, and expects them to answer every query that comes in without knowing the first thing about the company and its operations. If anyone knows of a way to contact an actual Verizon representative (email, snail mail, phone number, whatever) please post it here. And in case you do call Verizon, here is MASN's listing of which cable companies are carrying MASN2 HD and what channels they are on:
http://masnsports.com/masn_news_information/find-masn.html
It is very frustrating, and would be nice to know that Verizon (not some random customer service rep) at least cares or is aware of the issue.
