Since I can't find any way to message Verizon help directly, I'm going to post my problem here...
I have the Extreme HD TV package, which is supposed to include Pivot TV, at least according to the current listings on the site. However, I can only view the channel in SD. When I tune to the channel in HD (692 in our area) it says I'm not subscribed to that channel and I can call to add it.
Is there any way to fix this issue without spending time on the phone?
Are you 100% certain the HD channel is included in your package? Some packages include SD channels, but not the HD counterpart.
If you are 100% certain try running the auto fix in your dvr/stb menu. If that doesn't work head over to dslreports.com (free to join/post) then go to the Verizon Direct forum. You can get answers from Verizon reps there.
Start a new topic or ask questions in the open forum.
