Multiroom DVR "Unable to Locate Hub" message

Toramo · ‎08-10-2009

I have had the 7232-2 DVR and two HD set-top boxes for almost a year. I never had any particular problems with multi-room DVR playback until recently. In the last week, we now get the "Unable to Locate Hub" message every 5-10 minutes when attempting to watch a recorded show. When we press "OK" the DVR exits playback without remembering a "resume" point. Very frustrating.

I've cycled power on my router and all DVR's multiple times. Nothing seems to help. Any suggestions?

All STB's are running 1.9

Anthony_VZ · ‎02-24-2011

Instead of simply rebooting the box, try an autofix on both the remote boxes and the DVR box. To do this, press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Verizon Business Sites

Find out which Verizon services are available at your address.

Find out which Verizon services are available at your address.

Email, News & TV

Accounts & Services

FiOS TV Programming

Multiroom DVR "Unable to Locate Hub" message

Re: Multiroom DVR "Unable to Locate Hub" message

This is the last time your account was accessed.