PPV Purchase Failed - You are not authorized to purchase pay per view events

[Ken_NP]

About a couple months ago, I would periodically receive this message when trying to make any purchases.  I followed the instructions and went to my purchase history and it doesn't show any issues.  I even clicked ok to troubleshoot and it stated to wait 5-10 minutes and I would be able to make purchases.  Nope, didn't work.

I also tried resetting my router and DVR which also did not work.  The first time I called support, I was told that she removed a restriction and I should be good to go in an hour.  Nope!  Called back and was told that she could not see anything preventing me from making purchases.  So she decided to make the purchase for me and it worked.

Now I want to purchase another PPV event and same issue.  Do I really need to call to order PPV at this point???  

[LawrenceC · Accepted solution]

Hi Ken_NP,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.