I think they should frankly be embarrassed by their poor response on this. I work in customer service and I understand some things aren't able to be told to the public. But no response is a response...and it sends the message, whether you want it to or not, that you don't care about your customers' desires and feedback. Even just saying something simple like "it should be made available during xxxxx quarter" gives customers a reason to stick around. Right now, there is none when your competitors are giving services - and answers - you simply aren't. And for those executives that feel this lack of response is okay, you very much need to rethink your bottom line and your priorities.
I really like Fios and can't give them enough kudos for the services they have. But their PR, customer service and communications of what's coming is severely poor to put it mildly. That and their inability to think outside the box, or I should say set top box, is truly concerning.
I gave up waiting for them to make the app happen and invested in a Slingbox Pro HD. While it was expensive, it gave me what Verizon has not been able to yet. The app may be great when it happens...but I question any executives that find it okay to continuously give no response to the constant inquiries about this. No answer is an answer and it's far from being the one you want it to be.
