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Service & Device help
06-21-2009 07:07 PM
I figured I will share this information with everyone save you all the waste of time I went through .
So my sound is low on the TV but I am using my TV remote and the Fios remote and I can't raise the volume. But when I turn the TV off and on . I can see for a second the volume on low on the top right corner. I tried everything to raise the volume. So I called the hotline and Google this issue lots of dead ends.. I got an AWESOME person on the TV support for Verizon FIOS here is the fix
Go to your FIOS remote
Then go to Volume Control make sure its says Variable not fixed ( fixed is if you want to make sure your kids can never blast Dora past a certain volume )
Then click ok go to the Set-top Box Volume
Then to raise the volume use the UP and DOWN keys near the OK key. That's right the vol + or - doesn't work yet.
I would do this raise it to the max then ok out till you are out of the menus.
Then try the volume on the remote the + / - will work.
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