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This is ridiculuos every time you need tech support to report the trouble, you have to take the day off from your job. This is the worst company in the world. Once I get them on the phone I will cancel my account. GO CABLE!{please keep your posts courteous}
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I couldn't wait any more, I just called the "new product order" department and they answered in 13 seconds!!!!!!!!!!!
They were able to transfer my call to tech. support. What an absurd !!!!!
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I just called tech support. I waited 3 minutes and had someone on the phone. I just needed them to release my IP address, the manual release wasnt working for some reason. Dont know what happened to you, but there was only a minor wait for me. I've never had to wait more than 10 minutes with Verizon. YMMV.
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I know it doesn't help much for what just happened, but you should really download the In home agent, for a lot of common things it can fix them without me even having to call into verizon. sometimes that's better than waiting on hold.
this is from their website.
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Please download our very helpful In Home Agent A free desktop application that provides immediate, step-by-step solutions for common FiOS TV, FiOS Internet, Home Phone, and High Speed Internet questions and problems. Download it today at http://www.verizon.com/inhomeagent. It allows you to:
* Set Up Services
Program your remote
Set up email and voicemail
Add computers to your wireless network
Secure your wireless home network
* Manage Services
Retrieve your voicemail access number
Manage your FiOS router and features
Set up Parental Controls
View wiring connections on your devices
Optimize your network performance
* Repair Services
Troubleshoot TV, DVR and set-top boxes
Troubleshoot Internet connection problems