FiOS TV Technical Assistance

[#1]

As I noted in my last post, I basically folowed all of these steps wsitht he FIOS technician, but we could never get it to work. One thing I tried was clicking on Mobile Remote DVR from the FIOS TV Central page. I clicked on be Begin  Setup and it brought be to a Mangage Devices page. When I tried to enter my mobile phone number, I got a pop-up box that said "Your STB is Not Premium Eligible".

Assuming all else is true, I am only left to conclude that I have to upgrade my STB, which is a HD DVR box, ID QIP-6416-P2.

BTW - the link to FIOS TV Central that you included in your posting was not working when I tried it this morning,I got a messae saying "An Unexpected Error has occurred.".

I don't want to go through the process of ordering the Home Media DVR package whic, as I understand it, is requried for this to work (for a charge of $7.00 per month extra) until I know that ordering this will give me the cell phone access capability that I am looking for. I already went through this once and has to ask for a credit when we could not get it to work.

[#2]

There is a difference between using m.verzon.com and using the program program that is currently only available on Verizon Wireless for a few cell phones.

[#3]

As I said, I was a beta tester for this product and are fully aware of the usage of m.verizon.com. After going through all of the steps to try and activate this, m.verizon.com told me that my signon was not eligible for recording.

I am waiting for a comment from a Verizon tech person - should this capability be available to any Cell Phone and providor for my STB and why haven't we been able to get it to work yet?

[#4]

The cell phone and browser shouldn't make a difference.  You can use the same site right on your desktop at home.  I would think the most obvious reason it is not working for you is because you are not a MR DVR subscriber.

[#5]

I was an MR DVR subscriber when we tried to use the cell phone. It did not work.