FiOS TV Technical Assistance

[#1]

Is this a set top or router issue? Incedentally, internet is working just fine.

Thanks,

Kyle

[#2]

All VOD is working fine in VHO3. 

[#3]

Hmm... It's just odd. Every selection asks for me to hit OK before it will show the next level down. Going to try resetting things but I thought I'd ask. BTW, I am in Maryland but I don't know which designation that is (assuming VHO3 is the area designation).

[#4]

So I pulled he plug on the set top box and while it did bring back the selections, it's still doing the odd thing of not showing the next level down in the menu and it seems to have to go get the info each time whcih causes a delay.

Anyway, thanks for the help.

Kyle

[#5]

Generally when I have seen that happen, it is because they are doing some form of maintanence.

VHO stands for verizon hub office. There is 13(i think). You can find out which one you are by going to: menu---settings----system info.

[#6]

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tsauter wrote:

Generally when I have seen that happen, it is because they are doing some form of maintanence.

VHO stands for verizon hub office. There is 13(i think). You can find out which one you are by going to: menu---settings----system info.

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Actually "VHO" stands for "video hub office."  To the OP:  VHO3 is (Southern) California; it looks like you're in VHO4.  I believe the current list of VHOs is:

1 - Texas
2 - Florida
3 - California
4 - DC/MD
5 - NY
6 - MA
6A - RI
7 - NNJ
8 - DE/SE PA/SNJ
9 - Richmond, VA
9A - Norfolk, VA
10 - IN
11 - Pittsburgh, PA
12 - OR
13 - WA
14 - Harrisburg, PA
15 - Buffalo
15A - Syracuse

[#7]

Thank you for the correction, PJL! I wasnt completely sure, hence the (I think).