Suzanne7777 wrote:Mine worked flawlessly for 3 years, then got Bad Gateway a few months ago. Anthony from VZ fixed it remotely somehow (path forwarding), and it worked fine until a few days ago. I also cannot log into the router -- my password will not work, but I am a little wary of resetting the router to factory settings. I have never enabled the caller id option, as I think it would be annoying, but I suppose I can try. I am hoping it can be resolved without calling cusotmer support.
As I understand it, there are two under-the-covers ways that Verizon has used in the past to define the path to your DVR, one is prone to failure, the other tends to be very reliable. You can determine which setup you have by going into the Menu on your STB and running the Self Diagnostics of the In-Home Agent. If the FiOS TV Remote DVR entry says "Listener 1 Started" then you have the "good" reliable path, if it says "Listener 2 Started" you have the less reliable path. The re-map that Verizon tech support can do supposedly changes the path setup to the more reliable one. You might check and see, and get them to change it if needed.
As to logging into the router, have you ever done so succesfully? If not, the login name should be "admin" and the password should be the serial number of your router. You can find the serial number on a label on the router. And just ignore however many characters are displayed when you type the password, just type it correctly, the router displays extra "*" characters as a rather useless security feature but they are not used to verify your password.
If you need to reset the router, should be no issue at all unless you have previously gone in and changed things.
And finally, Caller ID on the TV, I love it! When the phone rings now I immediately look at the TV first, even if I have the phone directly in front of me, or I am in a room where there is no TV. 
You can control how long the Caller ID info is displayed - 2, 5, 10, or 15 seconds, so you can make it as intrusive or non-intrusive as you want. And of course if you decide you don't like it, just turn it off.
Hope this helps a little bit.....
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Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248
