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Reply
Contributor
goodmank
Posts: 5
Registered: ‎01-14-2012
0 Kudos

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

IT WORKED!!! Thx for the directions!

Contributor
dipiddy
Posts: 8
Registered: ‎07-13-2011
0 Kudos

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Auto Correct worked for my STB. Any idea how to fix the cable card in my Windows Media Center?

Platinum Contributor I
Hubrisnxs
Posts: 5,788
Registered: ‎07-22-2009
0 Kudos

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

See if the cable card shows up when you go to www.verizon.com/repair and do quick fix for set top box. Or try the inome agent software
Contributor
dipiddy
Posts: 8
Registered: ‎07-13-2011
0 Kudos

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

verizon.com/repair isn't working.

 

Inhome doesn't list the cable card.

Copper Contributor
TommyRox
Posts: 30
Registered: ‎02-15-2009
Plan: Triple Play
Location: Flower Mound
0 Kudos

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

[ Edited ]

Solution from the STB

 

 Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct

 

 Select all STBs by pressing 1 or select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.

 

****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin

*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above

Contributor
eldiara
Posts: 1
Registered: ‎03-24-2012
0 Kudos

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Finally worked after 4 in homeagents. What a pain.
Contributor
303592
Posts: 1
Registered: ‎03-24-2012
0 Kudos

Re: >>>>>>>>Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO<<<<<&lt

THnaks for the tips. I tried but it's not working for me. BTW, we are in mechanicsburg, PA . the problem statred from around 9:30 PM yesterday 3/23/12. I saw verizon posted the ETA for tomorrow. This is a bad outage.

Contributor
dman1115
Posts: 6
Registered: ‎11-10-2011
0 Kudos

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Second and Third attempts at your solution didn't work.  Just started up the Fourth attempt.  I find it amazing that Verizon expects people to manually fix a Software problem they introduced (and seem reluctant to admit).  I won't hold my breath waiting for a billing adjustment.

Contributor
Kalio
Posts: 3
Registered: ‎10-11-2008
0 Kudos

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

Performing the aufofix thing seems to have fixed the problem for me. Thanks for the advice. :smileyhappy:

Contributor
dipiddy
Posts: 8
Registered: ‎07-13-2011
0 Kudos

Re: CHANNELS SHOWING AS NOT SUNSCRIBED TO

If AutoCorrect doesn't detect your CableCARD, you basically have to contact tech support for them to do something from the office.

 

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