I have a problem that on a regular basis (once or twice a year) FIOS stops recognizing my cablecard{s} as being valid. This causes it/them to no longer be able to tune most channels. In the past they have fixed this but it usually takes multiple calls and/or a service visit. This time I am on my 5th call to tech support and also trying a new cablecard with no resolution. Two of the tech support calls were dropped - so I had to wait in queue all over again for an hour. If they cared about cablecard customers should it really be this hard?
I have found good success by contacting support via twitter (@verizonsupport).
I don't have a cablecard but I haven't seen where people regularly have issues with them.
Might help to post your hardware configuration to see if anyone else has a similar issue and can offer advice.
The most recent hypothesis is that it was a Tivo software upgrade that caused the problem. The problem is not being able to tune in a channel above 49. Have any other Tivo users run into this issue? I have a Tivo HD Premier (2 tuner) box.
The Tivo software fix is TBD.
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