FiOS TV Technical Assistance

[#1]

Is it me or is the Caller ID to TV feature very flaky?  Generally when the alert does not show I do the following steps to correct:

Disable

Re-boot DVR

Enable

At it magically comes back.

Now I have a different problem - the caller ID alert appears about 2 minutes AFTER the call comes through - rendering this feature useless.  I re-set the router and no change - all TV's 3 SD and 1 HD show the alert about 2 minutes after the call comes in.

Any help out there?  Thanks

[#2]

I'm having the same problem, has any one found a solution?

[#3]

There is a delay. Engineers are working on it. now. No ETR at this time.

[#4]

When I have this trouble, I've  disabled caller-id, rebooted my set-top-box, and enabled caller-id --- it works.  

[#5]

I tried the disable-reset the box- enable the caller ID, but did not help the pop-up delay time.

[#6 · Accepted solution]

Again. Engineers are aware of this. They are working on resolving this. There is no ETR right now.

[#7]

Thanks for the status update.  The problem I was having with the delayed Caller ID to the TV alert is fixed and working now.