Go to Email & News to manage your email, search the web, stay up to date with current news and more.
|This is the last time your account was accessed.|
Whether you qualify for our FiOS or Standard services, you will enjoy fast Internet,
an impressive lineup of HD channels and reliable phone service. Learn more.
Shop for the products you want, explore options and get the best offer available
when you order service online. Shop & Compare.
10-18-2011 09:02 PM
When we were first set up with FIOS I was able to turn my Symphonic TV on/off with the Verizon remote. Some time later this stopped working and I vaguely recall a representative talking me through programming the remote, though I can't remember if we used the code or the code search method. A few months ago we lost this functionality again, along with volume control (which was also the case during the previous incident). I've tried programming the remote using both the code and the code search method. I've also tried switching remotes with another TV. Any idea why I can't program the remote for this TV anymore?
10-20-2011 10:38 AM
Thanks for posting on our community forums. The first thing to do would be to make sure that the IR sensor is still functioning properly on your TV. The easiest way to do this is to grab the original remote control for that TV and just make sure that it can control the TV. Once we know that is working, you may need to replace the batteries in your Verizon remote and try programming again. Below is a link to all model remotes that we carry, including their user manuals and code lists. Follow this to reprogram. Once you complete these tasks, if it is looking like the remote may be faulty you can always order a replacement through our In Home Agent ( http://verizon.com/inhomeagent ). Thanks again -- Mike
Account & Services