Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
SunChips
Posts: 1
Registered: ‎03-10-2009
Location: Midlothian, VA
0 Kudos

DVR Does not respond to Remote Control - First button press only

I have Verizon FIOS and the standard issue Motorola DVR box.  I'm finding something very odd about my box.  When I press any button, the DVR only responds to the first push of the button.

 

For example, if I push the channel-up button, the box will change one channel up, but then it will not respond to any other button.  The lights blink on the remote, but nothing happens at the box.  After about a minute, I can press another button, and the box will respond almost right away.  But then, any further button push will not garner any response from the box.  What could be causing this?? I've reset the box (unplugged it and let it boot up), and I also changed the remote batteries... Please help, thanks!

Silver Contributor IV
matcarl
Posts: 1,426
Registered: ‎08-05-2008
Location: New York
0 Kudos

Re: DVR Does not respond to Remote Control - First button press only

There is a software upgarde being released over the next several weeks, hopefully it will resolve most of that.
Contributor
wilmepe
Posts: 6
Registered: ‎03-07-2009
Location: Bronxville NY
0 Kudos

Re: DVR Does not respond to Remote Control - First button press only

I am having this issue on one of my boxes as well.

I will add this to the list of issues that I hope the 1.6.2 upgrade fixes.

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411