Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
JF5292
Posts: 2
Registered: ‎12-17-2011
0 Kudos

DVR Recordings disappeared from my DVR listing

There was an apparent Verizon Fios update yesterday in that my box shut off & rebooted while I was watching TV.  After the reboot, I realized that all of my recordings which were on the hard drive of my box had disappeared.  The recordings saved to my external drive were fine however. 

 

I have completed an "In Home Agent" reboot, an "Auto-fix DVR Issue" check (and subsequent reboot) and done a "Soft Reboot" by shutting the box off, unplugging the cord, waiting 30 seconds and restarting the box. 

 

Nothing has worked.  

 

Is there anything else I can do? Or am I to resign myself to the fact that the recordings from my box hard drive lost forever?  I'd also like to know how I explain the lost movies to my 2 year old who keeps asking to watch "Finding Nemo" and "Cars" which were lost.

 

Any help would be appreciated.

 

 

Moderator
ornahp
Posts: 1,616
Registered: ‎03-10-2011
0 Kudos

Re: DVR Recordings disappeared from my DVR listing

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link: http://www.verizon.com/repair

You can also find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411