FiOS TV Technical Assistance

[#1]

I am new to FIOS.  I have a DVR Set Top Box for my HD TV.  I prefer to see the time of day displayed.  I set this option in Menu/Settings/Set Top/Display and it works OK UNTIL you change the channel.  Then it displays the new channel and DOES NOT revert back to the time of day as it is supposed to do.

Called Verizon.  They reset the box.  It worked OK for about 30 minutes then went back to the same problem.  I don't want them to reset it again because when they did it wiped all of my favorites.

Any solutions will be greatly appreciated.

[#2]

I'm having this same issue with my non-DVR HD-STB.  It was working fine up unitl the recent power outage.  I tried resetting it, works for a bit, then gets "stuck" on the channel number instead of the time.

[#3 · Accepted solution]

Try rebooting the STB and then change the clock setting and change it back. That worked for me when i had this issue. I have seen this reported a couple of times and most of the time if this fix didnt work, the issue resolved itself within a couple of days.

Also, it should be noted that with the 1.7IMG release they changed the way the front display functioned. It now changes to show the channel number at every program change and then reverts back to showing the clock after about 2 minutes.

[#4]

FIXED!!!  Rebooted STB and reset to show time.  Thanks to all.

[#5]

How do you REBOOT the STB?

I am having the same problem, and going through the menu and changing it there doesn't help--it changes it right away, but stops working when I change the channel.

[#6]

Hi BG:

Try this- it worked for me.

Start VZ In Home Agent (If you don't have it get it from the Verizon website.

Go to TV Section

Click on "Quick fixes for TV"

Click on Auto Fix My Set Top Boxes

Select the box that's the problem and select reboot.

Hope this helps.

gb

[#7]

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bg5150bg wrote:

How do you REBOOT the STB?

I am having the same problem, and going through the menu and changing it there doesn't help--it changes it right away, but stops working when I change the channel.

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There is no need for to download and install the In-Home Agent program on a PC. Instead, on the STB, just go to:

Menu ==> Help ==> In-Home Agent ==> Reboot STB

Or just pull the STB power plug for 10-20 seconds and then plut it back in.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248