If you have tried unplugging the box for at least one minute, and that didn't work, then you might want to clear your hard drive. To do this, start with your TV and box turned on.
1. Go to the box, and access the Diagnostics menu by pressing Power (off), Select, Select
2. Now use your Verizon remote control. Press the Replay (the Left curve arrow), DVR, DVR, DVR, FiOS TV
3. Press another button and the LED will display Clr. Exit the Diagnostics menu and turn on the STB. The LED will display 8888, go through a boot cycle and reload the UI and EPG. All recordings will be cleared in the Cardiff IPG. All recordings and scheduled recordings will be cleared in the IMG IPG.
If you have trouble with this, let me know.
Brian K
Verizon Telecom
Fiber Solution Center
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