FiOS TV Technical Assistance

[#1]

I prefer the clock/channel display on the 7232 stay dark when the STB is off.  I have it set to behave that way in settings.  However, the morning after I've enter the setting the display is on even though the STB is off.

Is anyone else seeing this same behavior?  Anyone have a solution?

tia

[#2]

Hi Tia,

We do apologize for the inconvenience.  We perform regular testing of the Emergency Alert System (EAS) during "safetime" when only a very small portion of our customers would be impacted (1am-5am). During this testing (Which is required by law to ensure Emergency Alerts can be sent) the set top box may reboot. If it does reboot the display settings would be cleared as an unfortunate side effect of the testing.    Thanks, Tonyad

[#3]

Interesting.  At least it wasn't my imagination. 

Thanks for the reply and info.

[#4]

TonyaD -

Why should a reboot change the display setting?  These user preferences should remain intact regardless of the box rebooting.

[#5]

Right Keyboards, that answer had nothing to do with the OP's problem.

[#6]

How can I retract my "Solved" check then? 

[#7]

---

eljefe wrote:

How can I retract my "Solved" check then? 

---

To change the marked solution, you can go to Options on the upper right of the post you marked as a solution. Then, under Options, choose Unmark as Accepted Solution.

Let me know if you need any assistance.

[#8]

Done.

FWIW, I haven't seen the same behavior in a few days.

[#9]

Tia,

We are still researching this for you.  The explanation given is one of the processes that can cause the settings to go back to default.  We perform EAS testing periodically and software used for testing may reset your customized settings.   We would like to have more information .  For example.. How long have you had the 7232?  How many times has this happened? If it is intermittent, how long of a period before the setting goes back to default?  We appreciate your help in this matter.  Thanks Tonyad

[#10]

I understand the need for more specific information and the difficulty troublshooting a problem you can't see yourself or reproduce.  Unfortunately, I can't be much more help.

I'm sure I saw the behavior I described in the original post twice.  It may have happened a few more times before I noticed it.  When I did notice it I reset the option to have the display stay on and then back to off.  I haven't seen the display on when it shouldn't be in several days now.

I got the 7232 around 2/17 2/18.

Sorry I can't be more help and I will post back should the display ever be on again when it shouldn't.