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I can't get my new Quantum TV boxes to set up - it gives me Error 1102.
I have gone all the way out side to the ONT and plugged directly into the port VIDEO/MOCA thinking it may have been my splitter. I realized while out there I am not using Coax/MOCA and the light is off.
I came back in and unplugged the coa from my router and low and behold it still had internet connectivity via cat5 out to the ONT.
Even with the coax plugged into the router it says cable disconnected in the admin interface.
I can't find any help on how to fix this problem and I can't get anyone on Verizon phone to help either (in hold on chat for someone in dallas or something... they gave me a phone number and it said I couldn't call this number from this area and when I go thru the Verizon normal number I hit 3 for setup support and says "this number has been disconnected)
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Do you have any splitters inside at all? I had to switch my splitter in my attic with a moca supported one for mine to work.
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You need the REV I router with the red band for VMS. The ethernet from the ONT goes to the WAN port and the coax screws onto the 75 ohm connecter on the router. The server requires RF via the coax and the clients require MOCA 2.0 via the coax. All your previous STBs need to be deactivated first.. The server must then be booted up first then the clients one at a time until everything is activated.
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Did you have STBs prior to Quantum?
If so, can you go back to them and do they work?