VZ Mods/ Admins,
i have ordered and received a cableCARD for my account and tried several time to activate in online using the self-activation site and it fails, tells me to call in. Called the number and the automated process over the phone fails as well.
After that the call automatically transfers me into a que for a live rep, so....the rep had no ideal what a cablecard was or how to activate was on hold for 30mins, I had to hang up.
Does any moderator or admin on this forum know how to get around all this? This should be a painless process. Is there a direct number I can call that a rep will know exactly what to do? I'm in Pittsburgh, PA.
Hope to resolve the activation by this evening. Thanks VZ.
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Start a new topic or ask questions in the open forum.
