FiOS TV Technical Assistance

[#1]

We cancelled our mail order DVD service last month thinking that with the frequency we were actually watching them, we might as well use PPV to watch a movie when we wanted.  Tonight we "rented" our first movie and I could not get 1/4 through it as I was so disappointed with the choppy video and no where near SD quality (much less the HD I actually rented). 

Has anyone else experienced this type of issue?  Normal SD and HD programming is fine.  It is the PPV rental I seem to be having severe issues with. 

[#2]

We apologize for the trouble you experienced with your movie.  Was this PPV as in a specific channel that you tune to or Video on Demand which you access through the VOD menu on your set top box? 

If it was VOD, do you know if you experience this same trouble on free titles?  We'd like to help you get this resolved.  Feel free to send me a PM if you'd like to communicate directly.

Thanks!

[#3]

I have the same problem with every PPV movie I've rented.  It's extremely frustrating and needs to improve.

[#4]

specifically VOD movies.