FiOS TV Technical Assistance

[#1]

I called VZ this morning to request a credit for the 4 days of FIOS outage (problems were on their side).

I am on a bundle with 4 HD STB, premium channels with a bill running close to $200 every month.

They offered FIVE DOLLARS credit.

I've been one of their customers for more than 5 years and now, I am out of Verizon within a month.

Re:

We finally have TV at last after 4 days in the dark. Problems were on the VZ side... no signal was coming through till our STB.The screwup was somewhere

in the VZ computer. That was a painful process as i had to spent a few hours on the phone over a few days to get them to come and check by themselves.

Thanks everybody.

[#2]

I it was me I would call them back and tell them I want a credit of $6.45 for every day/part day it was out. That's what you spend every day if you pay $200 a month. Tell them you not going to pay for service you did not get. Once you do that come back and update this post on your results. 

[#3]

sorry. I don't want to spend another 30 mn on the phone. I already lost a few hours with them during FIOS outage.

That is the way Verizon quantifies the pain of not having TV for 4 days... $5 does not even get you an HD ppv movie or even a meal...

Message Edited by Titan80300 on 03-05-2009 07:55 AM

[#4]

To be honest with you, if you settle for the $5, without trying you have no one to blame but yourself. I myself would not, I would not even have said yes to the $5. So if you are not willing to call back, why even post a complaint here. This is a forum for help and support.

Message Edited by TimSykes on 03-05-2009 11:02 AM

[#5]

Verizons service is not free nor should be your time Titan, get a supervisor and in addition to your $6.45 a day get compensated for your time for both calls!

When you call the Service Center at the phone prompts keep saying "speak to an agent" until someone picks up. It should get you to a real person a little faster that way.

Message Edited by Joe01880 on 03-05-2009 12:55 PM

[#6]

A dedicated employee finally made appropriate correction and my account has been credited with minimum reasonable amount.