Have FIOS internet and phone, but the cable is with a separate company. FIOS internet, after an initial problem, is working but the cable is now fuzzy and the picture separates into little pieces. The cable guy came out and added a booster, causing the FIOS internet to go out. When we removed the cable booster, the internet was up again. We realized that the FIOS installer used a splitter for the FIOS router and for the cable, cutting into the cable line and using its juice. The result: the cable is now notworking right. Verizon is giving me the run around. Any suggestions? I am very upset at the shoddy work Verizon performed by using the equipment of another utility to get their system operating. Since we need our cable, I am seriously considering going phone, internet, and cable all with the cable company and dumping Verizon. My daughter warned me about the problems they had with Verizon FIOS (they couldn't use their phone and internet at the same time), but I unfortunately didn't listen.
As luck would have it, I saw a Verizon salesperson in the neighborhood and showed him our set up. He said our FIOS was set up wrong. The coax cable from the router is supposed to connect directly to the ONT box (which is in the garage) and not split into the tv cable. Great....
@bofsoca wrote:As luck would have it, I saw a Verizon salesperson in the neighborhood and showed him our set up. He said our FIOS was set up wrong. The coax cable from the router is supposed to connect directly to the ONT box (which is in the garage) and not split into the tv cable. Great....
No they are a sales person. The cable comes from the ONT to the splitter and then to both your TV set top boxes and the router. The set top boxes must communicate through the splitter to the router and then back out through the ONT. That is for the Internet guide updates and other Internet features used by the STB, but the TV signal comes straight from the ONT through the splitter to the STB. Perhaps you have a bad connection somewhere. Check all your connections and call tech support. I have had FiOS since 2005 and it is the best. But bad connections or hardware could happen with any service. Call the tech support and they should send someone to fix the issue it being a new install.
@prisaz wrote:
@bofsoca wrote:As luck would have it, I saw a Verizon salesperson in the neighborhood and showed him our set up. He said our FIOS was set up wrong. The coax cable from the router is supposed to connect directly to the ONT box (which is in the garage) and not split into the tv cable. Great....
No they are a sales person. The cable comes from the ONT to the splitter and then to both your TV set top boxes and the router. The set top boxes must communicate through the splitter to the router and then back out through the ONT. Perhaps you have a bad connection somewhere. Check all your connections and call tech support. I have had FiOS since 2005 and it is the best. But bad connections or hardware could happen with any service.
I think you missed a key point in the original post. They have internet and phone with FiOS but cable through a different cable company. So if they are going to use coax for the FiOS internet then it most definitely must go from the ONT to the router, no connection to the coax used by the cable company.
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Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248
@Justin wrote:
@prisaz wrote:
@bofsoca wrote:As luck would have it, I saw a Verizon salesperson in the neighborhood and showed him our set up. He said our FIOS was set up wrong. The coax cable from the router is supposed to connect directly to the ONT box (which is in the garage) and not split into the tv cable. Great....
No they are a sales person. The cable comes from the ONT to the splitter and then to both your TV set top boxes and the router. The set top boxes must communicate through the splitter to the router and then back out through the ONT. Perhaps you have a bad connection somewhere. Check all your connections and call tech support. I have had FiOS since 2005 and it is the best. But bad connections or hardware could happen with any service.
I think you missed a key point in the original post. They have internet and phone with FiOS but cable through a different cable company. So if they are going to use coax for the FiOS internet then it most definitely must go from the ONT to the router, no connection to the coax used by the cable company.
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248
SORRY I DID miss that key point! "but the cable is with a separate company." My bad. Yes the cable should go straight to the router from the ONT. Sounds like the installer wanted to use the same coax instead of running a new cable. Yes bad work.
Thanks Justin. Woops.
If it's an easy run then you could just go and get a length of RG6 coax and connect it between the ONT and the router after removing the connection from the ONT to the splitter and the cuurent connection that's going to the router.
@viafax999 wrote:If it's an easy run then you could just go and get a length of RG6 coax and connect it between the ONT and the router after removing the connection from the ONT to the splitter and the current connection that's going to the router.
I agree, but Verizon should not have tapped into another cable providers coax connection. I wonder what that is doing to the neighborhood with MOCA going out to the main splitter. Perhaps nothing if the main cable company splitter is not bi-directional. But if they also provide internet, Huston we have a problem. I do not think the tech thought about that, and do not think he put a low pass filter on the line to prevent it. A little FCC problem? Verizon should high tale out there and correct the issue.
I think the sales person is right. bofsoca does not have Verizon TV service; he/she has another cable TV service. The Verizon people who installed the Internet/phone should not have connected to the TV cables. If bofsoca only has Internet and phone from Verizon, the only thing that should be connected to the coax connector on the ONT is the router.
OOps.. didn't see the other posts, sorry...
yup, absolutely. Verizon should not be sharing the coax with the other cable company. Verizon should have run their own line. The installer was being lazy and just tapped into the existing line. What you need to do is call Verizon and have them send out a tech to run their own line.
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