Guide search not working
rweintra
Enthusiast - Level 2

The search function within the guide on both of our boxes hasn't been working for a few days. What should we do?

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Re: Guide search not working
Hubrisnxs
Legend

Hi,  you should be able to fix that problem by warm resetting your cable box.

go to your menu button > customer support > in home agent > stb auto correction (or reboot stb)

it will give you a warning saying are you sure, and you click yes I am sure,  OK.

in rare cases, you will have to call the fios center and have them initialize the box again.     8885531555

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Re: Guide search not working
matcarl
Master - Level 1

There was a problem with Search over the weekend though. 

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Re: Guide search not working
Hubrisnxs
Legend

that was the fix that they had told me about,  they said most cases a warm reset would fix it,  they on occasion had to do the full init or initialize command.   

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Re: Guide search not working
matcarl
Master - Level 1

Luckily mine just came back on its own after time, but I think they was something going on.

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Re: Guide search not working
rweintra
Enthusiast - Level 2

Thanks!

Warm reset did it.

I really appreciate the help.

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