|This is the last time your account was accessed.|
Connect with us
Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!
Watch Free TV & Movies
Rent or Buy
Set your TV Viewing Experience
Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.
News & Lifestyle
Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.
08-10-2010 10:50 AM
At least once a week our HD DVR shuts off and resets by itself. This is annoying in the middle of watching a program. Anyone else have this problem? If so, how did you fix it? I really don't want to sit on hold forever with Tech Support.
08-12-2010 06:35 AM
Try this: unplug the coaxial cable and the power from the back of the set top box for 20 seconds. Replug the coax 1st, then the power. Let it reset. If it continues to reboot on its own, send me a personal message with the name, address, and number on the account. I will send a signal to it. If that doesn't help you may need a new stb.
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.
08-12-2010 08:22 AM
You also didnt mention what time this occurs. Many system updates to the STB's happen usually between 2-3am and many of these require the stb to reboot itself. Now this should not occur during prime watching hours. If it does, then the above suggestion should work for you. However if this happens in the early AM, then it may be just a system update and there is really nothing to do about this. Hopefully, the reboot takes care of it for you.
08-13-2010 10:08 AM
I am planning to sign up for verizon FIOS bundle by the end of August, when it become available for my residence and I wonder, as Verizon employee, do you have any idea when new 320G DVR will become available?
I have a DirectTV DVR service with 100 hours of HD recording and current verizon DVR has only 20 hours HD recording. It's a joke! I would not switch to FIOS TV with this kind of DVR but I need FIOS internet, so I will switch anyway with a hope that new DVR is coming...
08-13-2010 10:52 AM - edited 08-13-2010 10:56 AM
We're all just users here not Verizon employees ... wishing the same thing, that Verizon will soon announce availability of a higher capacity DVR. Occasionally a Verizon person might stop by, but I wouldn't expect them to say anything however even if they know if the information hasn't otherwise been publically announced. The only alternative others have suggested in the interim is Tivo with a Cable Card instead of the Verizon DVR.
08-15-2010 04:48 AM
Good point VZTOM. It is August after all.
Anyone know at what temp the unit shuts off?
Motorola says it's good from 59 to 104 F, but where is that measured?
Not certain, but usually that spec is for the ambient temp assuming proper ventilation (as specified by the manufacturer).