FiOS TV Technical Assistance

[#1]

I had an issue with the DVR box, it is a 7216.  The tech did a reset to resolve the issue, and since then, everytime I turn on the box, I get the screen which asks if I want HD or SD.  I called tech again, and they reset the box, and I still get it.  I go into the menu and switch it to SD and back to HD, and it still comes up.  I didn't have an issue until they did a reset.  Is there anything else I can do without getting a new box?  Thanks.

[#2 · Accepted solution]

Go to Menu - Settings - Video Settings - SD Override - set this to 480i.

Soft power off the box.

Soft power on the box.

Go through the HD/SD selector - including the SD video option.

Once complete - soft power off again to confirm that you no longer see the screen.

[#3]

Thank you .  That seems to have resolved the issue.  I appreciate your response....Steve