Spent several hours on phone, several resets, several unplugs. In Home Agent. Even transfered me to billing to make sure I was Ultimate TV (and I am) I don't get Epix, Sundance, and some other On Demand sections. Have even tried to subscribe via remote and it won't let me. (i figured if it worked I could then get billing to clear it up)
any ideas? I can't spend more time on the phone just to try the same steps. The last agent got off the phone with me telling me it might just need to take 24 hours for the reset to work. Pretty sure she was at a loss and just wanted me off phone.
any help would be appreciated Thank You
