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Copper Contributor
Brasstacks
Posts: 10
Registered: ‎08-24-2009
0 Kudos

How Do I Return a Set Top Box?

My TV broke and now I have an extra STB and remote control that I'd like to return, but I'm not sure how to begin the process.  Anyone who's been successful at it, give me all the details to make this as painless as possible. 
Employee
CharlesH
Posts: 895
Registered: ‎12-01-2008
Location: New Jersey
0 Kudos

Re: How Do I Return a Set Top Box?

[ Edited ]

Three ways. Contact a Customer Service Rep or Verizon.com or take the box to a local presence store.

 

http://www22.verizon.com/ResidentialHelp/FiOSTV/General%20Support/Account%20Issues/QuestionsOne/8484...

 

If you need additional help, feel free to send me a private message

 

-CharlesH

 

 

Message Edited by CharlesH on 08-24-2009 04:18 PM
Message Edited by CharlesH on 08-24-2009 04:19 PM
Copper Contributor
Brasstacks
Posts: 10
Registered: ‎08-24-2009
0 Kudos

Re: How Do I Return a Set Top Box?

I was told I could return the STB to any Mail Boxes Etc/UPS Store (it's the same thing).  They took the set top box and remote control, made a copy of the front page of my Verizon bill and that was that. 

Gold Contributor I
spacedebris
Posts: 1,692
Registered: ‎05-17-2009
0 Kudos

Re: How Do I Return a Set Top Box?


Brasstacks wrote:

I was told I could return the STB to any Mail Boxes Etc/UPS Store (it's the same thing).  They took the set top box and remote control, made a copy of the front page of my Verizon bill and that was that. 


 

Actually they are not the same thing. Mail boxes Etc, is just an authorized ups drop off location but they are not a true UPS store. Only the true "UPS Store's" are authorized Verizon drop off locations. But that is the easiest way. Take the box and go down to a UPS Store and let them know it is for Verizon and they will take care of it for you. Just keep the tracking number as your receipt and records




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